Shipping policy

Shipping Policy

Last updated: August 18, 2026

Thank you for shopping with Bibi Mei Skin. This policy explains our shipping locations, processing schedule, delivery services, tracking procedures, and how we handle shipping-related concerns.

1. Where We Ship

Bibi Mei Skin currently ships to eligible addresses within the United States. International shipping is not available at this time.

The delivery services available for a particular address will be displayed during checkout. If no shipping option appears, we are currently unable to deliver to that location.

2. Order Processing

Orders are generally processed within 1–2 business days after payment is approved and complete order information has been received.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays will begin processing on the following business day.

Processing may take additional time during holidays, promotional events, periods of high demand, or when further order verification is necessary.

3. Delivery Options and Charges

We provide the following shipping services:

Standard Delivery: 3–5 business days — $8.00 USD
Expedited Shipping: 2–3 business days — $15.00 USD

Carrier transit time begins after the order has been processed and the package has been accepted by the shipping provider.

Including processing time, the approximate total timeframe is:

Standard Delivery: 4–7 business days
Expedited Shipping: 3–5 business days

Available delivery methods and shipping charges will be shown before checkout is completed.

4. Estimated Arrival Dates

All delivery timeframes are estimates and are not guaranteed. Shipments may be delayed by severe weather, federal holidays, carrier interruptions, transportation problems, or other events outside our reasonable control.

Expedited Shipping provides faster estimated carrier transit but does not reduce the stated processing time.

5. Order Changes and Address Accuracy

Customers are responsible for providing a correct and complete shipping address.

If an address, order detail, or cancellation request needs attention, contact us immediately. We will make reasonable efforts to assist, but changes cannot be guaranteed after processing has started.

After an order ships, Bibi Mei Skin normally cannot redirect the package to another address.

6. Shipping Confirmation and Tracking

A shipping confirmation email containing available tracking information will be sent once the package is accepted by the carrier. Tracking activity may take up to 48 hours to appear.

Products from the same order may occasionally arrive in separate packages. If this occurs, additional tracking numbers will be provided when available.

7. Delayed Order Processing

If we are unable to ship an order within the stated processing period, we will notify the customer and provide an updated expected shipment date.

The customer may accept the revised date or cancel the unshipped order for a full refund. If consent to the delay is required but cannot be obtained, the affected order will be canceled and promptly refunded.

8. Delayed or Lost Shipments

If tracking stops updating for an extended period or a package appears lost, contact us with the applicable order number.

We will review the shipment and assist with any available carrier investigation or claim. Resolution time may depend on the carrier’s procedures and findings.

9. Packages Showing as Delivered

If tracking indicates delivery but the package cannot be found, please:

Confirm the delivery address listed on the order.
Check the mailbox, entrances, porch, and nearby areas.
Ask household members, neighbors, or building management.
Contact the carrier for additional delivery details.
Contact Bibi Mei Skin if the package remains missing.

We will make reasonable efforts to assist with the carrier’s investigation.

10. Damaged Deliveries

If a package arrives damaged, contact us promptly and include:

The order number
A description of the damage
Clear photographs of the affected product
Photographs of the packaging and shipping label

Please keep the product and all original packaging until the matter has been reviewed.

11. Returned-to-Sender Packages

Packages may be returned because of an incorrect or incomplete address, refusal of delivery, or unsuccessful delivery attempts.

After receiving the returned shipment, we will contact the customer regarding available reshipment or refund options. Additional shipping charges may apply when the return resulted from incorrect customer-provided information.

No additional reshipping charge will apply if the return was caused by an error made by Bibi Mei Skin.

12. Returns and Refunds

Returns, exchanges, and product refunds are governed by our separate Return and Refund Policy. Please review that policy for eligibility requirements, return instructions, and refund procedures.

13. Contact Information

For questions concerning an order or delivery, please contact:

Trade name: Bibi Mei Skin
Email: support@bibimeibeauty.com
Address: 54 Windham St #1A, Willimantic, CT 06226, United States
Phone: +1 (860) 336-7558